In 1996, followed by the Istanbul Declaration on Human Settlement and Habitat Agenda to ensure adequate shelter for all, the Malaysian government committed billions of Ringgit Malaysia to provide all its citizens with adequate, affordable, and quality housing. In 1996, the ‘Zero Squatter by 2005’ policy was implemented in the whole of Malaysia. Since the end of 1997, when the country was affected by the economic recession, a four-tier pricing system has been implemented in order to ensure all Malaysians continue enjoying the benefits of adequate, affordable, and quality housing.

Since 1998, Program Perumahan Rakyat Bersepadu (PPRB/ PPR) has been implemented in cities and major towns for the resettlement of squatters. This paper focuses on the design quality of PPR low-cost high-rise flats developed by the National Housing Department in Kuala Lumpur. The quality Function Deployment method is used as a tool to analyze the current status and to prioritize the demanded quality from the selected PPR low-cost high-rise flats’ users. Recommendations and suggestions for improvement plans in low-cost designs are discussed in the last section of the paper.