This work explores the performance of affordable housing (AH) projects in the City of Wuhan in China. The idea behind this research work is on the basis of sustainable development which focuses on the long-term benefit rather than a short-term advantage. An AH project is successful when the need of all stakeholders are determined and addressed simultaneously even if their preferences differ. There are three main stakeholders in AH projects: 1. government and municipalities, 2. Companies that provide AH services and 3. Customers who are using AH services. In order to evaluate each stakeholder different tools are used: The analytical hierarchy process (AHP) is used for evaluating the priorities of the government and the municipalities. The sense and respond method is applied to evaluate the performance of the companies engaged in providing AH services. Lastly, statistical approaches are used to evaluate the satisfaction of customers in the AH project in the city of Wuhan. An exploration into the government’s and municipalities’ preferences reveals that building new houses and the renovation of existing ones are the criteria that received the highest priorities in the city of Wuhan. Evaluation of company performance shows that companies operating in the AH area mainly falls under the analyzer category- trying to consider cost and quality in their services simultaneously. Finally, customer satisfaction analysis shows that the highest priority for AH customers in the city of Wuhan is access to private services like shops, banks, restaurants, etc. while having a sauna in the apartment & the overall quality of the building (public areas, corridors, lift, etc.) receives the lowest interest.
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Document Type | General |
Publish Date | 10/05/2017 |
Author | |
Published By | MIC (Management International Conference) |
Edited By | Saba Bilquis |