One of the most fundamental human needs is a house. While urbanization occurs tremendously in the cities of Malaysia, the middle-income groups living in the urban areas are facing greater challenges in house ownership. The middle-income households continuously experience issues of affordability, access to finance, and availability. This paper presents a study on the delivery system of affordable housing. In this study, an assessment of the affordable housing delivery system was conducted by examining the urban middle-income group in relation to the process of affordable housing provision. The study therefore aims to examine the current affordable housing policies and delivery system, with a focus on the middle-income group, which concentrates on assessing house buyers’ experience and perception in relation to the practice of providing affordable housing for the middle-income. Using a mixed method approach, the study employs a quantitative and a qualitative technique in conducting the study. A case study approach was exercised by means of investigating the PR1MA Corporation and SPNB as case studies. Results demonstrated that there are many constraints in the delivery system from the qualitative analysis and the respondents’ perspective. The experience of the house buyers can be useful for authorities and other providers in future development.